Cope's Good Marketing File

I recently talked to a good colleague who's relative works for Cole Haan. I mentioned being interested in two styles of shoes to upgrade my business attire, and got the following response. This is beyond helpful. Not only does it show this person's deeply-rooted knowledge of his brand's products, but it shows a care & concern for my unique situation.  It is commentary like this that makes a customer for life.  It's what I call "good marketing."